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The Mercedes-Benz Customer Assistance Center Maastricht (CAC)

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

•Working environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
•International working environment with colleagues from 25 different nations to acquire multicultural competences.
•A unique opportunity to make a contribution to the success of Daimler‘s After-Sales initiatives to achieve Best Customer Experience (BCE).
•Empowerment to make decisions within the assigned area of responsibility.
•Individual Development Plan (IDP) with customized trainings on a yearly basis to support you in your professional development.
•Continuous coaching by your supervisor.
•Attractive compensation package with various secondary benefits (i.e. holiday allowance, transportation allowance,…).
•Relocation Package.

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The Mercedes-Benz Customer Assistance Center Maastricht (CAC)
Gelissendomein 5
6229 GK Maastricht