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heerlen, engineer, medische apparatuur, klantenservice, Duits, german, medical devices, kerkrade, stressbestendig, Support, communicatief, medical, English, parkstad, Engels, native german, technical support, Medtronic, hospital, abbott, engineering, merit medical, service support, identificeren van problemen, telefonisch contact, duitse markt
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Overige informatie

Vakgebied:

Office

Contract:

Werving & selectie

aantal uren:

40 (Fulltime)

Dienstenrooster:

Office hours

Vacature Technical Service Enginer (German) in kerkrade

bij Boston Scientific International BV

Functieomschrijving

To provide technical support on medical devices to external and internal customers by guaranteeing the highest possible level of End User Services performance in a critical 24X7 international environment.

Provide telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
Provide second line Technical Support outside the EMEA region to internal and external customers;
Interact with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems.
Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues;
Utilize all technical resources to analyze and formulate plans of resolution to address customer problems;
Escalate unresolved calls to appropriate support specialist or service group and alert management to recurring problems and patterns of problems;
Participate in on-going training, procedural review/development, reporting, and compliance activities;
Participate in after hours on-call pool for Patient On the Table (POT) calls.

Functie-eisen

Intermediate educational level; experience in a similar function is a pre; Affinity with Technique, computer literate;
Native German and English speaker / writer;
Any other of the major languages is a pre (French, Spanish, Italian);
Flexible and representative attitude, no nine to five mindset;
Stress-proof in challenging situations;
Good social and communication skills;
Good Document Practices skills.

Werken bij Boston Scientific

On the street. At a store. Or, maybe, in the seat right next to you. When you work at Boston Scientific, those are not just faces in a crowd. They may be lives you have touched - even lives you have h...

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