- Over Flexpoint
- Mijn Flexpoint
To provide technical support on medical devices to external and internal customers by guaranteeing the highest possible level of End User Services performance in a critical 24X7 international environment.
Provide telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
Provide second line Technical Support outside the EMEA region to internal and external customers;
Interact with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems.
Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues;
Utilize all technical resources to analyze and formulate plans of resolution to address customer problems;
Escalate unresolved calls to appropriate support specialist or service group and alert management to recurring problems and patterns of problems;
Participate in on-going training, procedural review/development, reporting, and compliance activities;
Participate in after hours on-call pool for Patient On the Table (POT) calls.
Intermediate educational level; experience in a similar function is a pre;
Affinity with Technique, computer literate;
Native German and English speaker / writer;
Any other of the major languages is a pre (French, Spanish, Italian);
Flexible and representative attitude, no nine to five mindset;
Stress-proof in challenging situations;
Good social and communication skills;
Good Document Practices skills.
On the street. At a store. Or, maybe, in the seat right next to you. When you work at Boston Scientific, those are not just faces in a crowd. They may be lives you have touched - even lives you have h...> Volledige bedrijfsinfo