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Voorgesteld

  • Administratief medewerk(st)er / Receptionist(e)
    veghel
  • Medewerker Binnendienst Turks / Duits
    landgraaf
  • Credit Collector NL/FR/EN
    maastricht
  • Enthousiaste klantenservicemedewerkers gezocht
    helmond
  • Intercedent(e) Large Account
    zwolle
  • Technical Service Enginer (German)
    kerkrade
  • Service Support Administrator
    kerkrade
  • Customer Service Representative - 24H
    maastricht
  • Customer service rep. - Benelux
    maastricht
  • Critical Parts management
    maastricht
Maastricht, technical, mercedes, Mercedes-Benz, service center Maastricht
Solliciteren

Overige informatie

Vakgebied:

Office

Contract:

Excellent communication skills (B2B)

aantal uren:

40 ()

Contact informatie

Intercedente

profielfoto Lobke van Tongeren Intercedente
Lobke van Tongeren
lvantongeren@flexpoint.nl
t +31(0)43 350 62 40
Linkedin iconwww.linkedin.com

vestiging

Flexpoint Maastricht Industrie/Logistiek
Stationsstraat 7
6221 BM Maastricht
maastricht@flexpoint.nl
t +31(0)43 362 29 29


Vacature Technical Dealer Hotline Representative in maastricht

bij Mercedes-Benz Customer Assistance Center

Functieomschrijving

The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, your role is to liaise with internal and external partners for resolving complex issues.You'll act within a high level technical department with specialist tasks and report directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPC’s) and customers outside the service network.
So do you have?

Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems
Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
Special case and order management handling Handle reverse- and returns logistics issues in the appropriate market

Functie-eisen

Experience in customer support / problem solving business processes
Fluency in English (corporate language)
Fluent level in Dutch/French/German, written and spoken Effective communication skills with coworkers and customers
Full-time position 40 hours per week between Monday to Friday, dayshift.

Werken bij The Mercedes-Benz Customer Assistance Center Maastricht (CAC)

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25...

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