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The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, your role is to liaise with internal and external partners for resolving complex issues.You'll act within a high level technical department with specialist tasks and report directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of Daimler customers as 2nd level and/or requests/incidents of Daimler retail network, Daimler HQ, market performance centers (MPCs) and customers outside the service network.
So do you have?
Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems
Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
Special case and order management handling Handle reverse- and returns logistics issues in the appropriate market
Experience in customer support / problem solving business processes
Fluency in English (corporate language)
Fluent level in Dutch/French/German, written and spoken Effective communication skills with coworkers and customers
Full-time position 40 hours per week between Monday to Friday, dayshift.
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich ...> Volledige bedrijfsinfo