Customer Service, commercieel, DHL, Italian, klantcontact, supportmedewerker, customer support, beantwoorden telefoon, queries

Vacature Customer Support Agent in maastricht

bij DHL Finance Services BV (EFSS)
Wat ga je doen?

  To ensure customers pay the Duty VAT Cash charges
  To ensure customer queries in relation to Duty VAT levied by Customs from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
  To provide professional and qualitative customer service in line with set DHL standards
  To resolve customer’s queries in accordance with set DHL standards
  To promptly and accurately log queries in DHL systems
  To actively promote prompt online payment to facilitate a smooth shipment delivery and / or ensure customer query is addressed structurally so that it does not re-occur
  To ensure cross function liaison and handle required shipment adjustments
  To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
  To contribute knowledge and expertise toward resolving reoccurring Duty VAT Cash billing issues.
  To maximize collection effectiveness from all B2C customers in a timely and professional manner.
  To timely support of customer collection queries
  To facilitate AR collection and minimize disputed amounts and ageing aged debt positions
  To liaise with 3rd party countries, customer service, operation, and commercial sales when required

Wat vragen wij?

  Good telephone conversation/handling skills
  Effective communication and conversational skills
  High customer focus and service orientation
  Advanced MS office knowledge
  Intermediate Presentation skills
  Previous Call center/Customer facing experience is preferred 1 year
  Sensitive to cultural specifics
  Intermediate level of the French and Dutch languages
  Secondary school

Werken bij DHL Finance Services BV

Interested to join the most international company in the world? At DHL Express, motivating our people is priority number one because we count on every one of our motivated superstars to deliver great service quality and drive our "Insanely Customer Centric" culture. We offer a competitive salary & benefits package and a 38-hour workweek program from Monday to Friday. Furthermore you will have access to world-class learning & development programs, as well as plenty of international career opportunities.

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Solliciteer direct
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Overige informatie
Aantal uren:38 (Fulltime)


Vragen over deze vacature ?

profielfoto Ellis Caubo Senior Intercedente
Ellis Caubo
Senior Intercedente
 +31(0)43 350 62 44


Flexpoint Maastricht Office
Stationsstraat 7
6221 BM Maastricht
t +31(0)43 350 62 40

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