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customer, fluent english, mercedes, international company, native French, customer satisfaction, customer care, Mercedes-Benz, native german, Customer relations, native spanish, self-development, opportunities
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Overige informatie

Vakgebied:

Office

Contract:

Werving & selectie

aantal uren:

35 ()

Vacature Customer Service Representative - 24H in maastricht

bij Mercedes-Benz Customer Assistance Center

Functieomschrijving


The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.The philosophy is to ensure the customer is mobile again as quickly as possible.

Functie-eisen

Job Requirements

Ability to prioritize, analyze, plan and coordinate on high volumes
Good understanding of customer satisfaction
Experience in customer care
Good written and verbal skills
Fluent English
Mother tongue French/German/Dutch/Spanish/Italian
Compensation
Working hours 35 hours a week, shifts including nights and weekends.Work in a growing international company in a young, ambitious, professional and dynamic environment.Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with Mercedes

Werken bij The Mercedes-Benz Customer Assistance Center Maastricht (CAC)

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25...

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