Vacature Customer service medewerker UK/IRL in maastricht

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Wat ga je doen?

 Roadside Assistance
Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a CRM system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

 Customer Service
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

 Working hours
The department is open 24/7, 365 days a year. You will be working an average of 15 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Wat vragen wij?

 Higher vocational education
 Native English speaker (corporate language)
 Advanced negotiation skills
 Computer literacy
 Knowledge of British geography and topography
 Experience in customer care
 Good understanding of customer satisfaction
 Open-minded to a diversity of cultures
 Work in a growing international company in a young, ambitious, professional and dynamic environment.The salary for this position is based is 10 euro gross per hour. In addition, a shift allowance based on actual hours is paid. Shifts including nights and weekends.

Solliciteer direct
Bel voor meer informatie
Overige informatie
Aantal uren:15


Vragen over deze vacature ?

profielfoto Dunja Aerts Senior Accountspecialiste
Dunja Aerts
Senior Accountspecialiste
 +31(0)45 546 77 29


Flexpoint Maastricht Office
Stationsstraat 7
6221 BM Maastricht
t +31(0)43 350 62 40

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