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Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem cant be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
The department is open 24/7, 365 days a year. You will be working for at least 15 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
Higher vocational education
Native Dutch speaker
Fluent English (corporate language)
French language is well seen spoken and written
Advanced negotiation skills
Knowledge of French geography
Experience in customer care
Good understanding of customer satisfaction
Open-minded to a diversity of cultures.
Work in a growing international company in a young, ambitious, professional and dynamic environment.The salary for this position is based on a 35 hour week. In addition, a shift allowance based on actual hours is paid. Shifts including nights and weekends.
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich ...> Volledige bedrijfsinfo